Terms and Conditions of Use:
Ezdad is a training platform that offers training programs and courses, giving users access to training programs, courses, supervisory sessions, and enriching articles. All content is provided by specialized professionals, and your access and use of this website are subject to these terms and conditions, which are subject to continuous updates and changes as needed, as well as to the laws of the Kingdom of Saudi Arabia. Your access to and use of this website is considered an unconditional acceptance of these terms and conditions, whether you are a registered user or not. This acceptance is effective from the date of your first use of this site.
The Ezdad platform undertakes to ensure the academic integrity of the materials provided by preserving intellectual property rights and internally reviewing content to ensure quality and stay up-to-date.
Our learning policies also stipulate the confidentiality of information and the prohibition of violating public morals, laws, and national policies when participating in any educational activities, whether by the trainer or trainee on the platform.
The platform reserves the right to delete and prevent any user from participating if they violate any of the stipulated usage rules and to delete the user's account in case of violating any other account or impersonating an identity.
Ezdad undertakes to ensure that the electronic content provided in the programs is up-to-date and does not violate national laws and policies.
Ezdad is not responsible in any way for any malfunctions, inherent in the nature of the internet, in the access and/or use of the Ezdad service or for any failure in its obligations due to force majeure or an unintended cause.
Ezdad provides e-learning systems that support various types of devices with different operating systems and are compatible with all device screens, including tablets and smartphones.
Ezdad has the absolute right at any time to amend the terms and conditions of the website or any of the current and future services without prior notice or warning.
You can access the latest version of the terms and conditions at any time on the website. If you do not accept the amendments to the terms and conditions, you must stop using this service.
If you continue to use this service, you implicitly agree to be bound by the amended terms and conditions for using this website.
Commitment
You agree to comply with all local laws regarding the ethical use of content on the internet. In addition, you will be responsible for paying any taxes imposed, whether in Saudi Arabia, your country of origin, or your country of residence. You also commit to Ezdad's policies in this agreement and any agreements set by Ezdad on the site. This agreement and its policies may be updated by us from time to time without notifying you.
Password: You bear full responsibility for all activities and damages that may result from the poor management of passwords and the failure to maintain their confidentiality. If any unauthorized access occurs or what you believe to be a security breach of the site, you must notify us immediately. We will not be held responsible for damages or losses resulting from the failure to maintain the confidentiality of the password.
Account Information: You agree to always keep your account information up-to-date, including your email address, contact information, and appropriate payment details.
Account Transfer and Retention: You cannot transfer or sell your Ezdad account or username to any other parties. You are responsible for all activities related to your account or username.
Right to Refuse Service: Ezdad has the right, at its discretion, to suspend any account that violates any of the terms and policies of this agreement or violates any laws in the country of residence. All rights are reserved to refuse service to anyone for any reason at any time.
User Agreement for Content: The responsibility for watching videos and benefiting from the amount paid on the site falls solely on the beneficiary as long as the procedures followed have not stopped due to a technical malfunction or a malfunction beyond the control of both parties. In case technical or educational support is needed, please contact support directly.
Privacy and Security Policy
Ezdad is committed to ensuring your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
All personal and non-personal information we obtain is protected against any kind of unauthorized access. We are governed by the rules of applicable laws regarding the processing of private and personal data of internet users.
Site Visitors and Identification Information:
Non-personal information: Ezdad collects non-personal identifiable information such as browser type, the site you used to access the Ezdad platform, and the time and date of the visit, to give us a better understanding of the behavior of visitors and members in dealing with Ezdad as a site. We may publish non-personal identifiable information to show what attracts visitors' attention regarding site usage. We may collect statistics about the behavior of users and visitors in their direct dealing with the site, but we are committed to not displaying any personal information.
Personal Information: The privacy of members and visitors is very important to us, and we are fully committed to maintaining their privacy and security. We do not publish or share any personal information about our visitors and members except in cases of legal requests and what is in accordance with the law, as well as to develop our services, enable us to grant users services through our site, survey feedback on the site's services, or publish advertisements related to the site.
Intellectual Property and Copyright
Ezdad respects all intellectual rights of others and we expect members to reciprocate this respect and commitment to these rights and related policies. Posting or sharing content that is commercially unlicensed or partially or wholly copyrighted is against Ezdad's copyright and usage policies.
The content included in Ezdad, such as texts, graphics, logos, names, features, functions, images, and audio, is the exclusive property of Ezdad and its licensors and is protected by copyright and trademarks, and is subject to Saudi laws and regulations.
Ezdad content may not be downloaded, copied, reproduced, transmitted, broadcast, displayed, sold, licensed, or exploited for any other purpose whatsoever without the prior written consent of Ezdad's licensors or Ezdad.
By making content accessible on our service, we agree to allow any visitor to the Ezdad platform to view the content. Despite this permission, our content will always remain our property as all trademarks, logos, and other images are owned by their rightful owners.
It is prohibited to publish any content that exposes individuals or any other party in a way that shows them in a bad light, or to publish any content that violates the teachings of Islam and the morals of society, or any content that negatively affects national unity.
Fees, Pricing, and Payments
Fees: Registering an account with Ezdad is completely free for all members. However, we may change this policy in the future and may also, at our discretion, change some or all of Ezdad's services at any time. In the event of a new service being introduced, the fees for this service will be effective immediately upon its launch unless otherwise stated. All amounts displayed will be in Saudi Riyals. You are also responsible for paying all taxes imposed and taxes that come directly from Ezdad or any of its offered services.
Course or Certificate Pricing: Ezdad is responsible for setting the prices for training courses or certificates. Ezdad may change course prices from time to time, whether by increasing or decreasing them.
User Agreement for Paying for Certificates: You are responsible for reading the course description and the conditions for obtaining the certificate and ensuring it is suitable for you and that you achieve the passing grade before paying.
Refund Policy:
All payments you make through Ezdad are final and non-refundable. In eligible cases only, and at the site's discretion, we may consider a refund in the following cases:
a. Cancellation of the training course.
b. Postponement of the training course if the new date is not suitable for the user.
c. The amount was charged to you twice by mistake.
All refunds will be subject to Ezdad's review and approval before they are processed. In this case, Ezdad will provide the amount to the user in the manner the site deems appropriate, including by adding it to the user's account to re-subscribe to courses.
Knowing the most suitable hardware to run files, course videos, and other digital downloads from Ezdad is the user's responsibility. No refunds will be calculated or processed in such cases. If a course is deleted for reasons such as a violation of intellectual property or public property rights or any other reason, no refunds will be made.
Ezdad cannot, in any case, as the platform's management, guarantee the accuracy and validity of the information provided through our platform. A user can report any course that contains incorrect information, but the platform will not provide any monetary refunds for this course.
Ezdad does not guarantee that the content provided on the platform will meet the user's needs and expectations, and the platform will not make any monetary refunds for any course that the user did not find useful.
The course fee will not be refunded if the trainee does not achieve the passing grade for the course.
All refund requests will be made via sales@ezdad.com. In the email sent, you must mention the course name, user name with details, and a brief mention of the reason for requesting the refund.
Transfer of Rights:
Ezdad does not offer services for transferring rights and ownership from the trainer to the trainee and vice versa whatsoever.
Certificates:
Ezdad and/or the institutions that provide the courses on the site may offer a course completion certificate or other acknowledgment (referred to as a "certificate") to trainees who, in our estimation, have demonstrated proficiency in the relevant courses. Certificates will be issued by Ezdad only or under the name of the relevant institution depending on the origin of the course. The decision of whether to grant a certificate to a trainee who has completed the course will be solely at the discretion of Ezdad and the granting institution. Ezdad and/or any of the institutions that offer courses on the site may, at our sole discretion, choose not to offer a certificate in relation to some courses.
While completing courses through the Ezdad site, you will not be able to apply for admission or enroll in any degree program at any of the institutions that compose the courses as a result of registering or completing a course offered by these institutions through Ezdad on its site. You are not entitled to use any of the institution's resources outside the scope of the course offered on the site, and you will not be eligible for the privileges or benefits offered to students enrolled in degree programs at the institutions.
Member and Visitor Conduct
As a condition of using the site, members and visitors agree to all the following terms:
You must be a registered member to enroll in free and paid courses on the site.
You are required to choose a username and password. You are also responsible for maintaining the confidentiality of your username and password.
You are responsible for all activities that occur under your username.
You are responsible for your conduct and for any content, materials, or information you upload or post and your method of display on the site or any of the aforementioned activities conducted under your username.
You agree that you will not assist or encourage anyone who seeks to cause a security defect in the system, bypass it, modify the security system or any part of the site, or change this agreement in any way.
You are obligated to report any account that you have proven its user is impersonating you by contacting us on the "Contact Us" page or via the email sales@ezdad.com, and we will study the content of the report to decide on it as soon as possible.
Registration cannot be accepted until the final activation of the membership by clicking on the link that will be sent by us to your email.
Members and visitors also agree, while using the site, to avoid the following:
Violating this agreement or any of our instructions and policies or any applicable laws, statutes, or any applicable regulations (for example, those concerning consumer protection, unfair competition, or deceptive advertising).
Uploading, sharing, or transmitting content that contains false, illegal, or incorrect information and is harmful in any way, or vulgar, or contains offensive scenes, or constitutes a threat of any kind, or defames any person at any time, or invades people's privacy, or conflicts with the tolerant Islamic religion and its principles, or is generally considered undesirable by people.
Uploading, sharing, or transmitting content that contains unwanted or unauthorized advertising materials.
Transmitting any viruses, malware, or code that could crash users' devices or the site.
Violating any laws in Saudi Arabia or Islamic law in terms of laws, ethics, morals, values, and traditions.
Uploading content that has been agreed upon by imposed local or global laws regarding the safety of electronic content as harmful content and may be subject to recall and inspection.
Using the site for any illegal or unauthorized purposes.
Impersonating any person or entity, including but not limited to an Ezdad employee, user, or any entity or person that may belong to something other than what is mentioned.
Transmitting any email, content, or personal information of any person without explicit permission.
Transmitting any incorrect, misleading, or fraudulent email, product, or content.
Selling or offering any stolen products that may violate a patent, trademark, trade secret, copyright, or any property rights of another person or entity, or those that violate privacy or public rights or those that defame another person or entity. In addition, those materials for which you do not have the rights to make them available under any law or contract.
Manipulating the prices of any course or interfering with the lists of any other member.
Placing links within any content in Ezdad to any other platform or service that offers the same services as the site, such as providing training courses and so on. Unless explicit written permission is given by Ezdad.
Marketing any illegal products or services prohibited by any positive law.
Uploading any content for download that contains viruses or any code, files, or programs designed to disrupt or disable the function of any software, computer hardware, or communication devices.
Disrupting and interfering with the normal flow of any window by increasing the number of requests from the site (a flood attack), or any method that may negatively affect members and visitors and their ability to use the platform.
Using any misleading email address or IP internet address or changing the headers of data packets transmitted over the network in order to hide the original source of the product transmitted through the site.
Attempting to gain illegal access to Ezdad's computers, servers, and systems and engaging in any activity that disrupts or reduces the quality and performance of the site's function.
Attempting to restore the permissions to an account that the site has suspended or deleted, including but not limited to attempting to open an account with the same username.
Harassing any person on the site.
Collecting any personal information about members or visitors for commercial or illegal purposes.
Using automated methods including software methods and data mining tools to download data from the site except for search engines and similar non-commercial and public archiving tools that come with our robots.txt file, or internet services with known non-harmful behaviors such as RSS and Atom. We have the full right to define what we call "internet services with known non-harmful behaviors."
Post Inappropriate Content:
Ezdad prohibits certain behaviors and content, and without full commitment, we will work to limit these behaviors and content by deleting them from the site. You acknowledge that:
The site is never responsible for any content or information uploaded by members on the site.
You must bear all risks associated with exposure to such content or information, including but not limited to the source of the content and the usefulness of its content and information. Ezdad has the full right to monitor the information, content, and posts placed on the service and may delete, modify, transfer, or partially or wholly close any information, content, or any other features on the site at any time and for any reason. It also has the right not to do so.
Links to Other Sites or Resources:
The site contains links to other sites and resources as well. Ezdad does not have any powers or influence over such sites and resources. You agree that:
Ezdad is not responsible for the operation and accuracy of these external sites and resources.
Ezdad does not endorse and is not legally responsible for any content, marketing, products, services, or content found from external sources and sites. Any reliance by you on these sources and sites is your personal responsibility and you bear the consequences of this reliance.
Support Policy
The Ezdad team works closely with the trainer and trainee to ensure the quality of training during the stages of preparation and launch.
Ezdad platform courses are offered in cooperation with trainers and their institutions during the content development and course launch phase. The Ezdad team undertakes to provide models, training, and support to implement the following steps:
Developing the general course outline.
Developing the course content.
Developing the tests.
The Ezdad team also undertakes to implement the following steps to ensure the quality of training:
Developing the marketing plan.
Developing the interaction plan.
Developing the storyboard.
Developing the script.
Designing slides and graphic animations.
Filming and producing videos.
Uploading and launching the course.
Managing interaction on the platform in cooperation with the trainer.
Providing continuous technical support.
Enrollment in Ezdad courses requires a device connected to the internet, whether a desktop, tablet, or mobile phone.
All your learning will be through the use of an internet browser, whether Safari, Google Chrome, or others.
You will need to know how to navigate between contents using the (Next) button.
How to play the video by clicking on it.
How to submit a task by clicking on the (Submit Task) button.
How to add a reply to discussion contents by clicking on the (Add Reply) button.
How to pay electronically by following the instructions that appear on the screen.
How to download the certificate by following the instructions that appear on the screen.
There are detailed videos explaining all of the above, and you can also contact Ezdad's technical support in the bottom-left corner of the page. We are always here for you.
Financial Information
Fees: You agree to pay the fees for the training courses you purchase, and you authorize us to charge your debit or credit card or process other payment methods for those fees. Ezdad works with third-party payment processing partners to provide you with a secure payment method.
Payment: When making a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the training course you are enrolling in, you agree to pay the corresponding fees to us within (7) days of our notification. We reserve the right to disable or stop access to any training course or service for which we have not received sufficient payments.
Replacement: If payment is completed, the amount paid is non-refundable and non-exchangeable in any case except in the event that access to the service is not available for any reason on our part or due to a technical malfunction, in which case the amount is saved in the balance to be replaced in any other service and within one year only.
At our discretion, if we believe you are misusing the replacement policy, we reserve the right to block your account and restrict all future uses of the services. If we block your account or disable your access to a training course due to your violation of these terms or safety and security guidelines, you will not be eligible to receive any credit or refund.
Personal Identifiable Information
The privacy of members and visitors is very important to us, and we are fully committed to maintaining their privacy and security. We do not publish or share any personal information about our visitors and members except in cases of legal requests and what is in accordance with the law, as well as to develop our services or when we are protecting our rights.
The reason we receive user information is to enable us to grant services through our site to our end-users. Such information includes, among other things, information that enables us to identify our customers and deal with them in accordance with the provisions of the relevant laws, such as information related to age, which makes us able to determine the eligibility of our customer to enter into a legally binding agreement, and information required to enable our users to access our site repeatedly such as username and password, as well as the email address which is used to manage the user's account, especially in those cases when login names and passwords are forgotten, and information that enables us to deal with the customer; such as the preferred payment method, and information required to provide services to our customers; such as email address, physical address, and mobile phone number, all of which are used to send receipts, invoices, and financial amounts. This information will be used internally by us to identify you as a member of the site.
We collect and use personal identifiable information from visitors and members for the following purposes:
To deliver any financial payments owed by the site and to implement what must be done according to the member's will.
When you enter any contests, games, surveys, or upload content.
To customize the site's content for the future and current needs of users.
To publish advertisements related to the site via email.
To announce new services related to the site via email.
To survey your feedback regarding the site.
To provide advice regarding new updates and additions to courses, and to give information about content and activities that may be within the scope of what members like, including products or services provided by a third party. For these reasons, we may share such information with other third parties.
As a general rule, user information is processed electronically and is not available to shareholders in our company's daily work environment. We may share user information with people associated with us or with others.
We remind our users that we cooperate with law enforcement agencies and with all authorities that have jurisdiction to request user information in the context of law enforcement and investigations related to public interest, civil and criminal lawsuits, public safety, and crime fighting.
We will follow generally accepted standards in this field to protect user information. Although no method of transmission over the internet or electronic storage is completely secure, we will continue our attempt to use and implement commercially accepted methods to protect user information to ensure the continuity of our service and the privacy of our users.
Disclaimer of Warranty
Ezdad and all its subsidiaries, employees, and providers provide the Ezdad site and its services as they are without any guarantees or conditions in full. Ezdad and all its subsidiaries, employees, and providers specifically disclaim any implied warranty that arises and there will be no guarantees on the desired results of the training course. Your use of the service provided by Ezdad should be at your own risk. Ezdad does not guarantee or represent the credibility of the site's members.
Privacy Policy
The current privacy policy ("Policy") represents our internal guidelines for the management, employees, and contractors of Ezdad in the context of the work of the website www.ezdad.com, which follows the fact that users will provide and share certain information, some of which is personal, while others are information known to be public (collectively referred to as "user information").
It will be useful to start by defining what this policy is and what it is not. This policy is an administrative principle and an internal regulation that we publish among the heads, employees, managers, service providers, and shareholders of Ezdad to inform them of what we consider acceptable or unacceptable actions regarding the handling of user information. This policy also aims to inform you about how we manage certain aspects of our site that store user information, along with the fact that you may - through our site - deal with others who may communicate with user information.
This policy is not a legally binding agreement, or an individual undertaking, or a statement or guarantee of any kind given to users, or government agencies, or natural or legal persons of any kind or capacity. We have every right, freedom of action, and discretion to decide on the appropriate outcome for the fulfillment or violation of this policy by the stakeholders in our institution. We also reserve the right to keep these results confidential, or to make them public information.
IP Address and Cookies:
Ezdad uses data from cookies to know and track users and their method of using the platform, including their browser type, operating system, internet service provider, and their preferences for accessing the site. This non-personal identifiable information that we track is information that cannot be tracked by other visitors or members of the site. This information helps us improve the user and visitor experience on the site.
Links to Other Sites:
We are not responsible and have no control over the content, products, or services on any third-party site. We advise visitors and members to read the terms of use, printing, and publishing policy, and the privacy policy of any external site. We remind our users that we can only control our methods of work.
Technical Support:
If you have a complaint or feedback, you can contact us via the WhatsApp icon located in the bottom-left corner of the page, or by sending a message via email to sales@ezdad.com, or by sending it to one of our social media platforms. We will respond within a maximum of 48 business hours.
If the complaint is not addressed within 48 hours, you can escalate the complaint to the General Manager by forwarding the email sent to info@ezdad.com. If the complaint was made via WhatsApp, send the word "Escalate" to the support WhatsApp number, and it will be forwarded to the General Manager.
At Ezdad, we place the highest importance on the privacy and security of the information our users share with us or that we collect. As a Software-as-a-Service (SaaS) platform and website, we are committed to maintaining a clear, easy-to-read, and easy-to-understand privacy policy.
By registering or visiting the Ezdad platform, you automatically agree to this Privacy Policy and to the policies mentioned on the Terms of Use page, as well as any future updates or modifications.
The platform’s management is committed, within the limits permitted by law, to not disclose any personal information about the subscriber, such as their name or email address, and not to exchange, trade, or sell this information to any other party as long as it is within the management’s capabilities. Access to this information is restricted to qualified and professional individuals who supervise the platform.
The user acknowledges that they are solely responsible for how they use the Ezdad platform (hereinafter referred to as the “Platform”). To the maximum extent permitted by law, the platform’s management disclaims any responsibility for any losses, damages, or expenses incurred by the user or any other party as a result of using the platform or being unable to use it.
The platform’s management makes every effort to ensure that the website and services continue to operate without issues. However, errors, omissions, service interruptions, and delays may occur at any time for reasons beyond our control. In such cases, we ask users to be patient until the service returns to its normal and stable state.
The subscriber chooses a password for their account and provides a personal email address for communication.
The subscriber is solely responsible for protecting this password and for not sharing or publishing it.
In the event of any transactions made using this password, the subscriber bears all resulting responsibilities, with no liability on the platform.
The subscriber is fully responsible for all content they upload or publish through the platform.
Any information deleted by the user is not retained. When you delete content from the Ezdad platform or your academy, it is permanently deleted and cannot be recovered.
The subscriber agrees not to publish anything that violates Islamic law or to use the platform for illegal purposes, including but not limited to:
Piracy, publishing and distributing copyrighted materials or programs
Fraud, forgery, threats, and harassment
Publishing pornographic or sexual materials
Uploading viruses, spyware, or links to sites containing such violations
Violating intellectual property rights
Defaming any person, institution, or country
Publishing harmful or unlawful content
It is strictly prohibited to use the platform for political purposes or to target any Arab or Islamic country in any way.
When you create a new account on the Ezdad platform, we may ask you to provide personal data such as your name, ID number, and email address for the purpose of communication and sending alerts about products and services.
The information we collect includes:
Usernames, email addresses, and general data stored on our servers
Passwords stored in an encrypted, unreadable format
Browsing logs, page statistics, and visitor data (e.g., IP address, country of origin, browser language) stored and accessed under strict security measures
This information will not be sold or used in any harmful way.
When you log in to the platform, we set up cookies to save your login information and display preferences.
Login cookies last for two days, and display preference cookies last for one year.
Your login remains active for two weeks.
When you log out, login cookies are deleted.
You can disable cookies from your browser settings, but this may prevent some features of the site from functioning.
Payments for subscriptions to programs, courses, or services can be made via Tamara or bank transfer.
Ezdad does not store or retain payment data in any way.
You may request a copy of the personal data we hold about you, including any data you have provided. You may also request the deletion of your personal data, except for data we are required to retain for legal, administrative, or security purposes in accordance with regulatory requirements.
We reserve the right to amend or update this Privacy Policy from time to time, with notice provided to subscribers and visitors through available communication channels.
Welcome to our customer support page! Your satisfaction is our top priority, and we value your feedback. Whether you have a suggestion, a complaint, or simply wish to share your thoughts with us, we are here to help.
If you have a complaint, feedback, or an issue with any of our training services or virtual classes, you can contact us via the WhatsApp icon located in the bottom-left corner of the page. Alternatively, you can send a message to our email at sales@ezdad.com or through one of our social media platforms. We will respond within a maximum of 48 business hours.
If the complaint is not addressed within 48 hours, you can escalate it to the General Manager by forwarding the original email to atuharbi@ezdad.com.
If the complaint was made via WhatsApp, simply send the word "Escalate" to our support WhatsApp number, and it will be forwarded to the General Manager.
We are available 24/7, all week long, except for Friday, which is our official day off.
We are committed to continuously improving our services based on your valuable feedback. Your opinions and comments help us enhance your experience with us.
Thank you for choosing the Ezdad Platform! We look forward to serving you better.
1. Communication between Instructor/Trainer and Learner/Trainee:
The purpose of this communication is to guide the educational process, answer participants' inquiries, provide feedback, and monitor their progress.
2. Communication between Learners/Trainees:
This type of communication allows for the exchange of ideas and experiences among participants, promotes collaborative work, and builds a learning community.
Email: Can be used for individual communication with the instructor/trainer for private matters.
Communication Channels: These channels allow for direct and immediate communication, such as chat rooms or virtual meetings, and can be used to ask quick questions or participate in group discussions.
Communication between trainees is made available with supervision from the instructor/trainer or coordinator to achieve the goals of the educational/training process.
Communication Channels: Such as chat rooms or virtual meetings, for quick questions or group discussions.
WhatsApp Group: The instructor/trainer or coordinator and the trainees are added to a WhatsApp group to facilitate communication among members of the educational/training process and ensure its goals are achieved.
To ensure a positive and productive learning environment, the following guidelines must be followed:
Mutual Respect: Treat everyone with respect, whether they are instructors/trainers or your colleagues.
Focus on the Topic: All discussions must relate to the educational or training materials.
Avoid Abuse: The use of any abusive language, threats, bullying, or discrimination against anyone is strictly prohibited.
Stay Away from Sensitive Topics: Engaging in any political, religious, or personal discussions is prohibited, as they may cause disputes and distract from learning objectives.
Clarity and Accuracy: Make sure your message is clear and specific, and use appropriate language.
This framework aims to create a safe and supportive learning environment for everyone. We hope you will adhere to these guidelines to contribute to a positive learning experience.
This policy aims to ensure the quality of training in programs delivered electronically (synchronous or asynchronous) or in a blended format, by establishing clear rules for attendance and follow-up.
E-learning attendance in virtual classrooms and synchronous and asynchronous training activities is considered equivalent to traditional attendance. A trainee's attendance hours are calculated based on their log-in and log-out times on the training platform and their interaction with the content.
Trainees must adhere to a minimum number of attendance hours for each training program, as follows:
For programs less than one month in duration:
Trainees must attend no less than 80% of the total hours of the training program, whether in virtual or traditional classrooms.
For programs longer than one month (Blended Learning):
Trainees must attend no less than 80% of the total hours of the training program in virtual or traditional classrooms.
For asynchronous e-learning programs:
Trainees must attend no less than 80% of the total hours of the training program through synchronous virtual classrooms.
EZDAD is committed to monitoring trainee attendance in both synchronous and asynchronous training through:
Synchronous Training:
Attendance is automatically tracked via the virtual classroom platform, recording log-in and log-out times. Attendance is also verified through participation and direct responses to the trainer.
Asynchronous Training:
Trainee activity on the educational platform is tracked, including task completion, forum participation, passing exams, and time spent on an activity.
In case a trainee fails to meet the required minimum attendance hours, the following actions will be taken:
First Warning:
A written warning will be sent to the trainee via email or text message when their attendance drops below 80% (for programs less than one month in duration) or below the specified percentage for other programs.
Second Warning:
If non-compliance continues, a final warning will be sent to the trainee, and they will be asked to explain the reasons for their absence.
Certificate Denial:
If a trainee's absence exceeds the allowed limit, they will be denied the training program completion certificate and considered withdrawn from the program.
Registration Cancellation:
In case of repeated non-compliance across different programs, EZDAD reserves the right to cancel the trainee's registration in any future programs.